We aim to provide the highest standard of service at all times. If you are unhappy with any aspect of the advice or service you have received from Runway Mortgages, a trading name of Kingston Mortgage Services Ltd, please let us know so we can put things right.
How to complain
You can contact us by email at scott@runwaymortgages.co.uk, by phone on 01784 542847, or in writing to Ashley House, 136/138 The Broadway, Tolworth, Surrey, KT6 7JD. Please include your name, contact details and as much detail as possible about your complaint.
What happens next
We will acknowledge your complaint promptly and investigate it thoroughly. If we are unable to resolve matters to your satisfaction within the timescales set out by our regulator, or if you remain dissatisfied with our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service, free of charge.
Financial Ombudsman Service
The Financial Ombudsman Service is an independent, free service for resolving disputes between consumers and financial services firms.
- Website: financial-ombudsman.org.uk
- Phone: 0800 023 4567 (free from most landlines and mobiles) or 0300 123 9123
- Post: Exchange Tower, London E14 9SR
Kingston Mortgage Services Ltd
Runway Mortgages is a trading name of Kingston Mortgage Services Ltd. For Kingston Mortgage Services Ltd's full, detailed complaints procedure, see kingstonmortgages.co.uk. Please note this link takes you to Kingston Mortgage Services Ltd's own website, which is outside of our control.